Voice Analytics for Non Contact Centers
The Next Frontier of Voice Analytics: Beyond the Contact Center For years, voice analytics lived inside the contact center — measuring agent performance, compliance, and customer sentiment. But in 2025,
Breaking Barriers in GenAI Adoption
AutoInsights: Breaking Down Barriers to Generative AI Adoption in Call Centers 📊 Generative AI (GenAI) is no longer optional. According to a Harvard Business Review Analytic Services survey (sponsored by
Deferred Resolution Issues
Deferred Resolution Issues: Why Measuring Correctly Matters for Customer Experience 📊 In many industries, a customer’s problem can be solved there and then during the call. A billing dispute is
VoiceBots vs Human Conversations
Measuring VoiceBoTs and Humans in Conversations The guardrails for Discovery, Build and Optimisation At CXEX, our AutoInsights platform has been measuring human conversations for over six years across Australia, South
Build Your Automation Roadmap
🚀 Build Your Automation Roadmap — Starting With Your Call Recordings Use post-call analytics to identify what calls to automate, when, and how — even with a small team. ✅