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AutoInsights for Mitel
Why Partner with AutoInsights for Mitel Contact Center
Unlock Modern Voice Intelligence for Mitel Clients
Mitel Contact Center solutions offer reliable call routing and reporting — but most customers are still working with manual QA, static reports, and no advanced analytics.
AutoInsights gives your Mitel clients an immediate upgrade — delivering GenAI-powered call summaries, automated QA scoring, sales effectiveness, and CX insights, all without replacing their Mitel infrastructure.
Partner Value Proposition
What You Gain?
- Seamless ingestion from MiVoice & MiContact Center recordings
- 29+ Out-of-the-Box Listeners QA, CX KPIs, Compliance, Sales Effectiveness
- Upsell services: QA optimization, GenAI-based CX consulting, compliance analytics
- Push results to Power BI, QuickSight, Salesforce, or Mitel dashboards
- AWS-hosted, FTR-approved, ISO 27001 certified, GDPR/SOC2 compliant infrastructure
What AutoInsights Adds to Mitel
Mitel Analytics
- ✅ Call recording + playback
- ✅ Basic sentiment
- ❌ No auto QA scoring
- ❌ No sales coaching
- ❌ Manual topic analysis
AutoInsights Enhancements
- ✅ Transcription + GenAI call summaries with resolution tracking
- ✅ Context-aware sentiment, tone, escalation, and intent detection
- ✅ Full QA automation: CX QA, Business QA, Compliance QA (COPC-aligned)
- ✅ 6-metric Sales Effectiveness scoring per agent
- ✅ Auto-categorization: topic, subtopic, and outcome tagging
Seamless Integration with Mitel
- Works with MiVoice recordings and Mitel Interaction Recording (MIR)
- SIP-based or file-based ingestion supported
- No changes required to Mitel call flows, routing, or PBX licenses
- API or CSV output for dashboarding and QA integration
What Clients Gain?
- Instant insight into every call — no QA sampling needed
- Actionable coaching, script adherence, compliance checks
- Rapid improvement in CSAT, FCR, and sales performance
- A modern AI layer over their trusted Mitel telephony platform
Why Partner with CXEX?
We make GenAI-powered voice analytics turnkey for Mitel resellers and service providers:
- High-margin revenue models
- Co-branded battlecards and proposal content
- Onboarding and integration support
- Ability to serve any client — from 10 to 10,000 agents
Ready to Offer GenAI for Mitel Clients?
Let’s help your customers turn every Mitel call into measurable business improvement.