Are you need IT Support Engineer? Free Consultant
Delivering Deeper Voice Insights for Zoom Customers and Partners
CXEX AutoInsights delivers sophisticated, GenAI-powered post-call analytics built to deeply understand conversations — not just transcribe them.
Enhanced Analytics for Zoom Environments
Complement or replace native Zoom analytics with enhanced insights, faster onboarding, and vertical-specific capabilities.
While Zoom Contact Center offers basic transcription, sentiment, and keyword-based analytics as part of its all-in-one UCaaS + CCaaS platform, CXEX AutoInsights delivers a more sophisticated, GenAI-powered post-call analytics platform built to deeply understand conversations — not just transcribe them.
With AutoInsights, Zoom partners and customers gain plug-and-play access to modules like Agent Performance, Sales Effectiveness, Compliance QA, Emotion Intelligence, Automation Readiness, and more — all accessible within 72 hours of uploading call recordings.
Feature Comparison
See how AutoInsights enhances the Zoom Contact Center experience
Loading..........
The Data is Not Available
Why AutoInsights Wins
Zoom Contact Center is an excellent UCaaS/CCaaS platform, but when it comes to advanced voice analytics, it leaves many insights on the table.
CXEX AutoInsights was purpose-built for Zoom-like environments where call recordings exist but deeper analysis is needed.
With no integration required, clients simply upload recordings and receive dashboards, reports, and alerts that inform strategy, improve agent performance, and identify automation opportunities.
It’s not just about understanding what was said — it’s about knowing why it matters and what to do next.
Why Partners Work with AutoInsights
- 𝐔𝐩𝐬𝐞𝐥𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: Partners expand value by offering post-call analytics without disrupting the Zoom stack.
- 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐒𝐭𝐫𝐞𝐚𝐦𝐬: AutoInsights enables recurring revenue on reporting, QA, and AI services.
- 𝐕𝐞𝐫𝐭𝐢𝐜𝐚𝐥 𝐌𝐨𝐝𝐮𝐥𝐞𝐬: Quick wins via prebuilt packs for NFP, Insurance, Collections, Automotive, Retail, and more.
- 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐓𝐨𝐨𝐥𝐬: White-labeled dashboards, lead tracking, and performance SLAs.
- 𝐀𝐈 𝐖𝐢𝐭𝐡𝐨𝐮𝐭 𝐇𝐞𝐚𝐝𝐚𝐜𝐡𝐞𝐬: No training, no integration, no delay. Just value.
Why Customers Choose AutoInsights
- 𝐒𝐩𝐞𝐞𝐝 𝐭𝐨 𝐈𝐧𝐬𝐢𝐠𝐡𝐭: 72-hour setup. No integration. Just results.
- 𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Go beyond transcription to understand agent behavior, automation potential, and customer emotion.
- 𝐌𝐨𝐝𝐮𝐥𝐚𝐫 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠: Choose what matters — Agent Performance, Digitalisation Discovery, CX Dashboards, or Emotion Tracking.
- 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 & 𝐒𝐜𝐚𝐥𝐞: Hosted on AWS. ISO-certified. Secure by design.
Supercharge Your Zoom Experience
Zoom delivers a seamless CCaaS and UCaaS experience — and CXEX AutoInsights supercharges it with advanced, actionable, voice-of-customer analytics.
Whether you’re looking to complement Zoom’s analytics or replace them with something more tailored, AutoInsights offers a faster, smarter, and partner-ready solution.