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AutoInsights for Genesys
Why Partner with AutoInsights for Genesys Cloud CX
Go Beyond Tokens. Deliver Actionable AI — Instantly
Genesys Cloud CX includes powerful native transcription and sentiment tools — but building advanced analytics use cases (QA, sales, coaching, compliance) still requires custom development, token consumption, and manual effort.
AutoInsights integrates directly with Genesys Cloud to deliver 29+ Out-of-the-Box (OotB) GenAI-powered listeners — covering everything from contextual summaries to automated QA scoring — without the token tax.
Partner Value Proposition
What You Gain?
- Deploy alongside Genesys Cloud — no disruption to routing or WEM setup
- 29+ pre-built Listeners: QA, Compliance, Sales Effectiveness, VoC, CX KPIs
- High-margin services: QA audits, script adherence, coaching intelligence
- Push insights into Genesys WEM, Salesforce, Power BI, or client CRMs/BI tools
- Hosted on AWS, FTR-approved, ISO 27001 certified, GDPR/SOC 2 compliant, regionally deployed
🧠 What AutoInsights Adds to Genesys Cloud
Native Genesys Capabilities
- ✅ Transcription
- ✅ Sentiment (basic polarity)
- ❌ Out-of-the-box QA scoring
- ❌ Sales metrics
- ❌ Call categorization (manual)
- ❌ Manual token-based setup
AutoInsights Enhancements
- ✅ Transcription + contextual call summaries with GenAI
- ✅ Contextual + resolution-based sentiment + escalation detection
- ✅ COPC-aligned CX QA + Business & Compliance QA listeners
- ✅ 6-metric Sales Effectiveness scoring: rapport, objection, follow-up
- ✅ Auto-categorization: Category → Subcategory → Topic + explanation
- ✅ Flat-rate AI + zero-token operational model
Seamless Genesys Integration
- Compatible with Genesys Cloud Audiohook, S3 exports, and APIs
- No impact on routing logic, agent UI, or WEM workflows
- Insights can feed into Journey analytics, WEM dashboards, or external BI
- Offers a natural upsell for Genesys partners seeking to drive CX maturity
What Your Clients Gain?
- A modern post-call analytics suite — ready Day 1
- Scalable QA and coaching insights from 100% of calls
- No more token budgeting or model building
- Boost ROI on Genesys Cloud by layering in intelligence that drives action
Why Partner with CXEX?
As a CXEX partner, you gain:
- Partner margin + enablement materials
- Co-branded use case decks and value calculators
- Onboarding + L3 support for integrations and reporting
- Strategic alignment to help your Genesys practice grow with AI
Ready to Monetize Voice Intelligence?
Let’s help your Genesys clients do more with their voice data — without the dev lift.