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AutoInsights for AWS Contact Lens
Why Partner with AutoInsights for AWS Contact Lens
Extend AWS Contact Lens with Purpose-Built AI Use Cases
AWS Contact Lens delivers high-quality transcription and keyword spotting via Amazon Connect — but requires development to operationalize insights, QA, or business metrics.
AutoInsights is FTR-approved on AWS and layers GenAI intelligence, QA automation, and issue resolution tracking directly onto AWS STT outputs.
Partner Value Proposition – AWS Contact Lens
What You Gain?
- Rapidly launch QA programs & CX analytics for Connect clients
- Use Amazon Transcribe output, no new infrastructure required
- Build PS revenue from use case design, dashboard setup, insight coaching
- Built on AWS, FTR certified, regional deployment ready
What AutoInsights Adds to AWS Contact Lens
AWS Contact Lens
- ✅ Transcription + Basic Sentiment
- ❌ No automated QA
- ✅ Static keywords
- ❌ No topic/subtopic analytics
With AutoInsights
- ✅ GenAI contextual summaries, Resolution detection, NPS classification
- ✅ AutoQA aligned with COPC standards across 3 QA types
- ✅ Deep call categorization with explainable output
- ✅ Category > Subcategory > Topics + rationale
Why Partner with CXEX?
- Embed advanced analytics into AWS-native deployments
- Package as a value-add or managed service
- Extend AWS cloud stack with GenAI-driven outcomes