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AutoInsights for RingCentral
Why Partner with AutoInsights for RingCentral
Unlock AI-Driven Call Intelligence Without Token Costs
RingCentral includes basic call analytics and keyword search but offers limited depth in QA, compliance, and CX intelligence. Most users manually review calls or rely on agent self-reporting.
AutoInsights enriches RingCentral deployments with full GenAI-powered post-call analytics, QA automation, and actionable customer insight.
Partner Value Proposition – RingCentral
- 29+ OTB Listeners: Sales, CX, QA, Compliance, NPS, Issue Resolution
- Add PS streams: Integration to BI, QA design, coaching programs
- Integrates via storage, recording, or API export
- Hosted in AWS, ISO 27001 & SOC 2 aligned, global coverage
What AutoInsights Adds to RingCentral
RingCentral Analytics
- ✅ STT + Basic Sentiment + Keyword
- ✅ Manual QA
- ❌ No Sales Intelligence
- ❌ No structured call reason tracking
With AutoInsights
- ✅ GenAI Summaries, Escalation detection, Resolution classification
- ✅ COPC-based AutoQA across 3 dimensions (CX, Compliance, Business)
- ✅ Sales Effectiveness listeners (6-point model)
- ✅ Category → Subcategory → Topic with contextual summaries
Why Partner with CXEX?
- Instant differentiation for RingCentral resellers
- Client-ready dashboards and report modules
- API-first architecture for flexible integration