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AutoInsights for 8x8
Why Partner with AutoInsights for 8x8
Go Beyond Built-In Analytics — Deliver Real Voice Intelligence
8×8 customers get basic transcription, sentiment, and keyword tracking with Conversation IQ — but they’re still missing real post-call intelligence: QA automation, coaching, compliance tracking, and contextual CX insights.
AutoInsights changes the game. As a CXEX partner, you can plug GenAI-powered analytics directly into 8×8 environments, creating instant client value and new service revenue — without any infrastructure lift.
Partner Value Proposition
Deploy in days
no code, tokens, or dev team needed
29+ Listeners
For Sales, CX, QA, Compliance, and VoC
Turn Coaching
& Compliance into Add-on Revenue
Push insights to
8x8, CRMs & BI tools (e.g., Power BI)
AWS-hosted,
FTR-approved, ISO 27001-certified
What AutoInsights Adds to 8x8
Native 8x8 Capabilities
- Transcription
- Keyword spotting
- Basic sentiment scoring
- No QA automation
- No coaching analytics
AutoInsights Enhancements
- Transcription + contextual summaries + topic + action tracking
- Intelligent PII/profanity/objection detection (auto-maintained)
- Context-aware sentiment shifts, escalation & resolution insights
- Full QA automation: COPC CX QA, Compliance, and Business QA
- Sales Effectiveness scoring (6-metric model) + agent feedback
Seamless Integration with 8x8
- Ingest call recordings or transcripts from 8x8 Contact Center or UCaaS
- API-ready outputs into CRMs, QA tools, or 8x8 dashboards
- No replacement of 8x8 — AutoInsights layers on top
- Channel-friendly for bundling with telecom, BPO, or compliance packages
What Your Clients Gain?
- Full visibility across 100% of calls
- GenAI-powered QA and coaching insights without hiring data scientists
- Real ROI on voice data: better CSAT, reduced churn, increased resolution
- A future-proof foundation for AI-driven workforce intelligence
Why Partner with CXEX?
We make it simple for you to add high-value AI to your 8×8 offering.
- Co-branded partner materials and pitch decks
- Margin-based pricing for resellers and consultants
- Support for onboarding, use case rollout, and client analytics integration
- You keep the relationship — we power the insights
Ready to Monetize Voice Intelligence?
Deliver more than transcription. Partner with AutoInsights and make 8×8 truly intelligent.