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AutoInsights for Avaya Cloud Contact Center
Why Partner with AutoInsights for Avaya Cloud Contact Center
Deliver True Post-Call Intelligence — Beyond Transcription
Avaya Cloud Contact Center provides core capabilities like call routing, basic transcription, and call recording. But most clients lack actionable speech insights — things like automated QA, GenAI summaries, or sales performance analytics.
AutoInsights turns any Avaya call recording into immediate, structured insight — with 29+ GenAI-powered Listeners, out-of-the-box. No dev teams. No token models. Just results.
Partner Value Proposition
Ingest Avaya cloud
call recordings or mirror storage feeds
29+ Smart Listeners
CX KPIs, QA, Sales Effectiveness, Compliance
Sell Premium Services
Coaching, Quality Assurance, VoC Analytics
Output into Power BI
QuickSight, Salesforce, or client analytics.
Secure & Compliant
AWS-hosted, ISO 27001, SOC 2, GDPR, FTR-approved
What AutoInsights Adds to Avaya Cloud
Avaya Capabilities
- Call recording + transcription
- Basic keyword tracking
- Manual QA + call sampling
- No sales analysis
- No CX escalation insight
With AutoInsights
- STT + contextual GenAI summaries, action tracking, topic extraction
- Built-in keyword libraries (PII, objections, scripts, tone)
- 100% QA automation – CX QA, Compliance QA, Business QA (COPC aligned)
- Sales Effectiveness module: rapport, objection handling, closing technique
- Contextual sentiment + intent + resolution analytics
Seamless Integration with Avaya
- Instant visibility into CX, compliance, and agent behaviors
- Flexible ingestion: SFTP, storage bucket, or API
- Doesn’t impact call routing or IVR logic
- Deploy in weeks, not months — even in mixed telephony environments
What Your Clients Gain?
- Instant visibility into CX, compliance, and agent behaviors
- Full QA scoring without additional QA headcount
- Higher CSAT/NPS through real-time improvement
- Scalable, secure GenAI insight — without Avaya platform disruption
Why Partner with CXEX?
We support partners who want to enhance their Avaya Cloud offering — not replace it:
- Flexible licensing + partner margin
- Co-brandable assets, decks, and sales support
- Vertical-specific use case templates (Gov, BPO, Finance, Insurance)
- Hands-on onboarding and integration support
Ready to Add GenAI to Your Avaya Cloud Offering?
Let’s turn Avaya Cloud Contact Center into a post-call intelligence engine — together.