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AutoInsights for Cisco
Why Partner with AutoInsights for Cisco Contact Center
Add GenAI-Powered Post-Call Analytics to Cisco — Without the Build
Cisco Contact Center solutions (Webex Contact Center and UCCE) provide solid infrastructure and native call transcription — but most customers are still stuck with manual QA, fragmented insights, and no true CX intelligence layer.
AutoInsights integrates with Cisco Contact Center to deliver 29+ prebuilt listeners, GenAI-powered summaries, and complete QA & compliance automation — all with zero dev effort.
Partner Value Proposition
What You Gain?
- Drop-in integration with Webex Contact Center or UCCE recordings
- 29+ GenAI-powered Listeners: CX KPIs, Compliance, QA, Sales Effectiveness
- Add-on service revenue: QA programs, CSAT/NPS analytics, sales training
- Push insights into Cisco dashboards or external tools like Power BI, Salesforce
- Hosted on AWS, FTR-approved, ISO 27001 certified & GDPR / SOC 2 compliant
What AutoInsights Adds to Cisco Contact Center
Cisco Capabilities
- ✅ Transcription (via Webex AI)
- ✅ Basic sentiment scoring
- ❌ Manual QA scoring
- ❌ No sales coaching
- ❌ No call reason hierarchy
With AutoInsights
- ✅ Transcription + GenAI summaries, issue resolution, sentiment shifts
- ✅ Contextual sentiment + escalation and resolution-based analytics
- ✅ Fully automated QA: CX QA, Compliance QA, Business QA
- ✅ Sales Effectiveness listener (rapport, objection handling, closing, etc.)
- ✅ Auto-categorization → Category → Subcategory → Topic + context
Seamless Integration with Cisco Ecosystem
- Compatible with Webex Contact Center recording APIs
- Supports ingestion from UCCE, Express, or hybrid setups via storage or SIP
- No disruption to call routing or agent tools
- Push insight into Cisco dashboards or export via API to any BI tool
What Your Clients Gain?
- Faster QA cycles and agent feedback — without adding headcount
- Real-time compliance checks (e.g., script adherence, call recording)
- CX metrics that go beyond wait times and hold music
- A practical GenAI deployment without long projects or dev cost
Why Partner with CXEX?
AutoInsights is purpose-built for partners who support Cisco Contact Center customers:
- Partner-friendly licensing with margin models
- Co-branded enablement tools and vertical use case packs
- Fast onboarding and integration support
- AWS-based, globally deployable, regionally hosted
Ready to Add AI to Cisco Contact Center?
Let’s bring real speech intelligence to your Cisco clients — with zero rework.