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What is AutoInsights?
AutoInsights is a SaaS conversation intelligence analytics platform.
It is used to analyse voice recordings or chat conversations to gather insights into customer needs, behaviours and identify areas for improvement in CX, EX and Compliance.
We are passionate about helping our clients achieve their goals through innovative solutions and services. Our AI-powered CX and EX Listeners, combined with our deep expertise in data analysis and interpretation, allow us to deliver unparalleled insights into your customer and employee experience.
Whether you're looking to improve your operational performance, increase customer satisfaction, optimise your employee engagement or reduce compliance risk, we're here to help.
Let us partner with you to unlock the full potential of your data and drive tangible business results.
Listeners
AutoInsights uses advanced LLMs, unsupervised and supervised machine learning, with human tagging, to develop what we call Listeners (AI models). Listeners are target behaviours we have identified as being important in helping organisations improve their customer experience, auto quality management, compliance risk and call audit.
Emotional AI
Our unique emotion biometric engine analyzes not only what is being said, but also how it is being said. We use features such as interaction analytical scores, sentiment, and emotion biometrics to score how conversations are being spoken, and we use NLP/NLU/LLMs features to understand what is being said and in what context.
Secure
AutoInsights is ISO 27001-certified and is available in Australia, UK and USA. It is a reliable and secure choice for businesses looking to enhance their customer experience, optimise their operations and reduce risk. Built with enterprise-grade security protocols, it ensures the confidentiality, integrity, and availability of your data