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About

Why Choose CXEX?

At CXEX, we are pioneers in leveraging AI-driven conversational analytics to transform the way businesses engage with their customers and employees.

Founded with a vision to revolutionize customer and employee experiences, we specialize in converting unstructured conversational data into actionable insights that drive growth, efficiency, and satisfaction.
Our Mission
Our mission is to empower organizations worldwide by transforming conversations into meaningful insights. By leveraging cutting-edge AI and voice analytics, we aim to simplify decision-making, improve customer engagement, and drive innovation for a future where every interaction creates value.
Our Vision
We envision a future where every interaction becomes an opportunity to create meaningful insights, delivering value that transcends traditional analytics. By combining technology with a deep understanding of human interaction, we aim to redefine the way businesses operate and grow.
Company goal
Our goal is to set a new standard in conversation intelligence by delivering solutions that not only solve immediate business challenges but also empower organizations to innovate, adapt, and thrive in an ever-changing world. We are committed to fostering long-term partnerships with our clients.
Meet us!
Our team consists of passionate experts in AI and voice analytics. We value innovation, collaboration, and excellence in everything we do. Whether online or in person, we’re excited to connect with you, understand your needs, and craft solutions that deliver impactful results.
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Our 2024 Milestone:

“Out of the Box” Product

In 2024, we launched our groundbreaking “Out of the Box” product to address the key challenges businesses face when adopting Generative AI (GenAI). This product is a culmination of our dedication to innovation and risk mitigation, focusing on:

  1. Cost

    Providing an affordable, ready-to-deploy solution that minimises the need for costly customisation.

  2. Time

    Accelerating implementation timelines with pre-configured modules tailored to common business scenarios.

  3. Risk

    Mitigating adoption risks through industry-best compliance measures, robust testing protocols and built-in best practices.
Meet our team

Our Leadership Team

Our leadership team brings together decades of experience in AI, customer experience and business transformation. Guided by a shared vision of innovation and excellence, we work collaboratively to shape strategies that deliver impactful results for our clients. Our commitment to empowering organisations drives every decision we make. With a proven track record of delivering transformative solutions, our team has been instrumental in innovations like the 2024 launch of our “Out of the Box” product, ensuring businesses worldwide can adopt AI-driven analytics with confidence and success.
Secure CXEX

Our Commitment to Security and Ethical AI

Trust and responsibility are at the core of everything we do. We prioritise security and ethical practices to ensure that our solutions not only deliver measurable outcomes but also uphold the highest standards of fairness, accountability and transparency.
  • Security by Design

    Our platform is ISO 27001-certified and hosted on secure AWS infrastructure with regional deployments in the USA, UK, Australia and South Africa. Using advanced monitoring tools like Vanta, we maintain adherence to international security standards and ensure robust data protection.

  • Ethical AI

    We are committed to creating AI solutions that are transparent, unbiased and inclusive. By integrating Human-in-the-Loop (HITL) practices, we ensure that AI enhances human decision-making while adhering to ethical principles.

  • Data Privacy and Compliance

    We comply with global data protection regulations, safeguarding client and customer data at every stage of the process.

Our Core Values

At CXEX, our core values drive everything we do, shaping how we innovate, collaborate, and deliver exceptional results for our clients. These principles reflect our commitment to creating meaningful change and fostering trust in every partnership.
Innovation
Continuously exploring new frontiers in AI.
Integrity
Upholding transparency and trust in everything we do.
Customer-centricity
Always prioritising the needs and success of our clients.
Collaboration
Fostering partnerships and teamwork to achieve excellence.
Excellence
Delivering superior quality in every aspect of our work.
Responsibility
Ensuring ethical and secure AI adoption for all our clients.

Our Journey

The journey of CXEX reflects our unwavering commitment to innovation, growth, and transforming how businesses leverage data and AI. Each milestone marks a step forward in redefining customer and employee experiences through cutting-edge analytics.
2018
CXEX was founded to redefine customer experience analytics.
2022
Developed Listeners (AI models) using machine learning to enhance root cause analysis.
2019
Launched our first AI-powered analytics platform.
2023
Invested in security and global certifications.
2021
Expanded our portfolio to employee experience analytics.
2024
Introduced the revolutionary “Out of the Box” product to simplify GenAI adoption.