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Transform Voice into Value with AutoInsights
GenAI-powered speech analytics that delivers instant business outcomes.
Why Partners and Customers Choose AutoInsights Over Calabrio
Calabrio offers a mature workforce engagement suite with integrated WFM and call recording — but when it comes to extracting actionable insights from voice interactions, customers often find themselves needing significant configuration and professional services
In contrast, AutoInsights is a GenAI-powered, out-of-the-box speech analytics platform that delivers instant value — with 30+ prebuilt use cases (Listeners), fully hosted on AWS, and an interface designed for CX, Compliance, Sales, and Agent Performance.
AutoInsights enables partners and customers to skip the build phase and go straight to insight — helping unlock new service opportunities and maximize customer outcomes.
Feature Comparison
AutoInsights vs Calabrio (Voice Analytics)
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Why AutoInsights Wins?
Out-of-the-Box Value
30+ “Listeners” ready to go — no need to build QA forms, keyword libraries, or dashboards from scratch.
Multi-Layered QA
Covers CX, Compliance, and Business QA simultaneously with automated reporting.
Emotion & Performance Insight
Go beyond sentiment — measure confidence, stress, empathy, and energy at both agent and customer level.
Digital Readiness & Automation
Built-in reports to identify use cases ripe for automation and AI augmentation — unlock savings and efficiency.
Bot Analytics
Assess your chatbot/IVR performance, measure containment vs handover, and improve self-service experience.
Modern Architecture
GenAI core with Whisper/Deepgram STT, QuickSight dashboards, and scalable AWS backend.
Partner Message
Why Clients & Partners Work with AutoInsights
- 𝐅𝐚𝐬𝐭𝐞𝐫 𝐓𝐢𝐦𝐞-𝐭𝐨-𝐈𝐧𝐬𝐢𝐠𝐡𝐭: Deployment in under 3 days — no prof services required.
- 𝐅𝐮𝐥𝐥-𝐒𝐭𝐚𝐜𝐤 𝐔𝐬𝐞 𝐂𝐚𝐬𝐞 𝐂𝐨𝐯𝐞𝐫𝐚𝐠𝐞: From script adherence to sentiment, objection handling, IDV compliance, and digitalisation.
- 𝐑𝐞𝐯𝐞𝐧𝐮𝐞-𝐑𝐞𝐚𝐝𝐲: Partners can upsell coaching, QA services, and AI readiness consulting using AutoInsights outputs.
- 𝐒𝐞𝐜𝐮𝐫𝐞 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐭: AWS FTR approved, ISO 27001, ISO 42001-ready, SOC 2 roadmap, regional hosting.
Why Customers Choose AutoInsights
- 𝐀𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞: Not just transcripts — full context with structured reports, summaries, and issue resolution.
- 𝐅𝐥𝐞𝐱𝐢𝐛𝐥𝐞 𝐋𝐢𝐜𝐞𝐧𝐬𝐢𝐧𝐠: Consumption-based, per-agent or flat-rate models for SME or enterprise scale.
- 𝐄𝐚𝐬𝐲 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Open APIs to export outputs into CRM, BI tools, or compliance dashboards.
Conclusion
Calabrio is a great fit for WFM-first contact centers — but if your focus is agent performance, CX, compliance, and digital transformation, AutoInsights delivers more value, faster.
Whether you’re a partner looking to drive services revenue, or a customer wanting to make every voice interaction count, AutoInsights is your competitive edge.