
π Build Your Automation Roadmap β Starting With Your Call Recordings
Use post-call analytics to identify what calls to automate, when, and how β even with a small team.
β What We Offer
AutoInsights Discovery Phase
Our AI-powered analysis transforms your call recordings into actionable insights:
- β Discover why customers are calling
- β Identify automation-ready topics
- β Score calls by complexity, resolution & deflection potential
- β Build a data-backed automation roadmap
- β Estimate cost savings + agent time recovered
π§ Why It Works
Post-call analytics lets you start where the data already exists β no new infrastructure needed.
We use advanced AI to:
- Group calls by category, subcategory, and topic
- Evaluate which topics are simple vs. complex
- Recommend suitable channels (IVR, Voice Bot, Chatbot)
- Quantify agent hours saved and ROI
π§ͺ Example Outcome
For a small automotive help desk (6 agents), we analyzed 1,500 calls and identified:
- 40% deflection-ready calls
- 100+ agent hours/month saved
- Top 5 call types with clear automation pathways
- Short, medium, and long-term implementation plan
πΌ Who Itβs For
This solution is ideal for:
- SMB and mid-market contact centers (5β250 seats)
- Support teams in automotive, banking, retail, insurance, or government
- CX, Digital or IT leaders planning automation but unsure where to start
π― Book a Discovery Phase
For a limited time, we are offering a reduced cost Discovery Phase using your post-call data (approx 2000 calls).
π© Contact us for a demo and discussion.
- AI Call Analysis
- AI in CX
- AutoInsights
- Automation Roadmap
- Call Categorization
- Call Deflection Insights
- Chatbot Automation
- Contact Center Automation
- Contact Center Insights
- Conversation Analytics
- Customer Experience
- Deflection Rate
- Discovery Phase
- IVR Optimization
- LLM for Call Analysis
- Post-Call Analytics
- ROI Estimation
- Smart Call Routing
- SMB Contact Centers
- Voice Bot Strategy