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Build Your Automation Roadmap

  • By rob
  • June 5, 2025
  • 394 Views

πŸš€ Build Your Automation Roadmap β€” Starting With Your Call Recordings

Use post-call analytics to identify what calls to automate, when, and how β€” even with a small team.


βœ… What We Offer

AutoInsights Discovery Phase
Our AI-powered analysis transforms your call recordings into actionable insights:

  • βœ” Discover why customers are calling
  • βœ” Identify automation-ready topics
  • βœ” Score calls by complexity, resolution & deflection potential
  • βœ” Build a data-backed automation roadmap
  • βœ” Estimate cost savings + agent time recovered

🧠 Why It Works

Post-call analytics lets you start where the data already exists β€” no new infrastructure needed.
We use advanced AI to:

  • Group calls by category, subcategory, and topic
  • Evaluate which topics are simple vs. complex
  • Recommend suitable channels (IVR, Voice Bot, Chatbot)
  • Quantify agent hours saved and ROI

πŸ§ͺ Example Outcome

For a small automotive help desk (6 agents), we analyzed 1,500 calls and identified:

  • 40% deflection-ready calls
  • 100+ agent hours/month saved
  • Top 5 call types with clear automation pathways
  • Short, medium, and long-term implementation plan

πŸ’Ό Who It’s For

This solution is ideal for:

  • SMB and mid-market contact centers (5–250 seats)
  • Support teams in automotive, banking, retail, insurance, or government
  • CX, Digital or IT leaders planning automation but unsure where to start

🎯 Book a Discovery Phase

For a limited time, we are offering a reduced cost Discovery Phase using your post-call data (approx 2000 calls).
πŸ“© Contact us for a demo and discussion.