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Measuring VoiceBoTs and Humans in Conversations The guardrails for Discovery, Build and Optimisation At CXEX, our AutoInsights platform has been measuring human conversations for over six years across Australia, South
🚀 Build Your Automation Roadmap — Starting With Your Call Recordings Use post-call analytics to identify what calls to automate, when, and how — even with a small team. ✅
Navigating the AI Adoption Paradox in Contact Centers AI adoption in contact centers has been the subject of intense discussion, with promises of transformative efficiencies and substantial ROI. However, the
What Actually Drives Customer Satisfaction—and How AutoInsights Helps You Act on It In the contact center industry, understanding what truly matters to your customers isn’t just good practice—it’s essential for
