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Tailored Summaries for Any Context
Automate the generation of concise and actionable summaries, customized for specific use cases such as support, sales, or compliance.
How It Works?
Our AI-powered summarization adapts to your use case by generating tailored, purpose-built summaries from recorded calls or transcripts.
Customer Support
Distill lengthy customer conversations into short, context-aware summaries reducing operational overhead like After Call Work.
Sales Operations
Generate qualification notes and call insights to enhance agent performance and deliver faster insights for every call.
Compliance
Ensure regulatory adherence with summaries that include mandatory disclosures and compliance statements.
Customer Support & Case Handover
See how our solution transforms support operations.
Problem
In many customer support environments, agents are required to write call notes or handover summaries after each interaction. These summaries are often inconsistent, time-consuming, and prone to human error—leading to missed context in follow-up interactions and poor customer experience.
Outcome
Agents save 1–2 minutes per call on note-taking. Follow-up agents have better context, reducing resolution time and improving first contact resolution (FCR).
Additional Benefits:
- 25% improvement in FCR due to improved handovers
- Improved customer satisfaction (CSAT)
- Reduced ticket backlog due to faster resolution cycles
Solution
With AutoInsights’ tailored summarization, each call is processed post-interaction to generate a structured summary. For support teams, the summary can be formatted to include:
- Customer Issue
- Troubleshooting Steps Taken
- Resolution (if any)
- Next Steps or Follow-up Required
Business Impact Analytics
See the measurable results from implementing AutoInsights
ROI Example: Mid-Sized SaaS Company – Support Team (30 Agents)
Call Volume: 4,000 calls/month | Handle Time: 6 mins | Manual Note-Taking: 1.5 mins/call
Time Savings Analysis
Cost Savings Breakdown
Performance Improvements
Annual Impact Summary
Why AutoInsights Matters
Strategic advantages that transform your business operations.
Fast Deployment
Pre-trained modules with business context fine-tuning in days, not months.
Consistency at Scale
Uniform summaries reduce variation between agents across your organization.
Compliance-Ready
Built-in regulatory adherence with mandatory disclosure inclusion
Searchable Records
Structured summaries make call archives easier to search and audit.
Transform Your Customer Interactions
For clients, tailored summaries aren’t just a time-saver—they’re a strategic asset. From legal call documentation to sales qualification notes, AutoInsights helps teams focus on what matters: delivering better outcomes, not typing up conversations.