Call Audit Sales

1. Call Audit Sales

This section provides a summarized view of agent performance across key sales-related call behaviors. The scores are shown using visual gauges to help quickly assess strengths and gaps. Filters can be applied to narrow the analysis by agent, date, or other available parameters.

Professional Greeting → Measures how politely and professionally the agent opens the call.
Caller Verification → Assesses accuracy and completeness of customer verification.
Tone & First Impression → Evaluates confidence, friendliness, and initial engagement.
Active Listening → How effectively the agent listens and responds to customer needs.
Empathy & Rapport → Ability to build trust and emotional connection with the caller.
Call Flow & Efficiency → Smooth conversation flow and logical call structure.
Product Knowledge → Accuracy and confidence when explaining products or services.
Effective Communication → Clarity and relevance of information shared.
Objection Raised → Frequency of objections encountered during the call.
Objection Handled → Effectiveness in addressing and resolving objections.
Ask for Sale → Whether the agent confidently moves toward closing.
Follow-Up Plan → Clear next steps or follow-up commitments shared.
Compliance Script → Adherence to required scripts or guidelines.
Communication Clarity → Overall ease of understanding the conversation.
Efficiency & Confidence → Final assessment of control, pace, and confidence.

✅ Purpose: Provide a quick visual assessment of sales call quality, highlighting strong performance areas (green) and opportunities for improvement (orange/red).