Unlocking AI Potential

Why Post-Call Analytics Should Be Your First Step

Transform unstructured voice data into actionable insights.

In today’s competitive landscape, enterprises are turning to AI to drive efficiency and improve customer experiences. Start with the foundation: your voice data.

The Challenge: Hidden Insights in Unstructured Voice Data

Voice conversations are complex and rich with insights

Customer interactions contain emotional nuances, context, and valuable business insights that traditional analytics miss.

Many organizations struggle to extract meaningful data from voice interactions because:

Speech analytics is complex and requires specialized knowledge
Processing voice data is costly and time-consuming
Valuable insights remain hidden in unstructured conversations
Teams lack the tools to operationalize voice data at scale

This is where CXEX’s AutoInsights comes in – a powerful, scalable solution designed to unlock the full potential of your voice data.

Why Post-Call Analytics Matters

Post-call analytics systematically transforms raw voice interactions into structured, actionable insights that drive smarter decisions and superior customer experiences.

Structured & Unstructured Summaries

Ideal for CRM integration, ensuring valuable insights are consistently captured and leveraged across your organization.

Behavioral & Emotion Metrics

Identify emotional drivers like stress, anticipation, and engagement to improve both customer and employee experiences.

Topic & Issue Identification

Automatically extract critical call topics, common issues, and emerging trends to enable proactive business improvements.

Why Post-Call Analytics Matters

De-risk AI Projects

Skip costly and lengthy internal R&D on speech engine operationalization, speech-to-text accuracy, and model training.

Speed Up Time-to-Value

Leverage pre-built, API-ready analytics pipelines to rapidly deploy advanced AI-driven workflows like claims management, retention, and fraud detection.

Extend Beyond Voice

Although primarily for voice data, AutoInsights' structured outputs integrate with text-based channels like web chat, email, and WhatsApp for a unified customer view.

The AutoInsights Difference

Not just another analytics tool – AutoInsights is a strategic AI accelerator.

Enterprise-Ready & Secure

Deployed securely on AWS, GDPR and ISO 27001 certified, with SOC2 pending. Supports large-scale global operations.

Comprehensive & Accurate

Combines advanced natural language processing, emotion analytics, and domain-specific insights for unparalleled accuracy.

Plug-and-Play Integration

API-first design allows seamless integration with CRM platforms, BI tools, and internal workflows.

Real-World Success

Leading enterprises are realizing substantial ROI with AutoInsights.

Claims Handling

Enhanced claims management by feeding structured voice data into existing systems, reducing resolution time by 40%.

Personalized Retention

Ingested historical conversation outputs to proactively retain 25% more customers.

Voice Bots & Virtual Agents

Improved voice bot accuracy by 35% by incorporating rich call insights, enhancing customer satisfaction.

Knowledge Management

Trained internal LLMs with structured call summaries, aligning customer interactions with internal resources.

Ready to Unlock Your AI Potential?

In an era where every interaction counts, post-call analytics is foundational to any successful AI strategy. Transform how your organization listens to and acts on customer interactions.