Transform Your QA Process with AI-Powered Scorecards

Automate quality assurance with AI-powered scorecards that review every call across key performance domains like support, sales, compliance, and customer experience.

How AutoScorecards Works

AutoInsights’ AutoScorecards eliminate the need for manual QA sampling by using GenAI and tailored prompts to assess 100% of calls in real time or post-call.

Customizable Frameworks

Scorecards are structured to mirror your internal QA framework—whether that’s COPC, custom compliance checks, or CX excellence programs.

Comprehensive Scoring

Each QA category (e.g., Greeting, Problem Solving, Script Adherence) is scored consistently, with evidence drawn from call transcripts.

Audit-Ready Evidence

Each scorecard is linked to the transcript and timestamped criteria for easy verification and auditing.

Proven Success

Real-world implementation delivering measurable results

Case Study: CX Quality Assurance for a Telco Support Team

Problem

A national telco’s support center relied on a team of five QA analysts to manually score ~2% of calls across 80 agents. This limited coverage made it difficult to fairly benchmark agent performance, identify systemic gaps, or prioritize coaching needs. Inconsistencies across human evaluators added further noise to the QA process.

Solution

AutoInsights was configured to automate the full QA process, using tailored prompts mapped to the telco’s QA framework. Every call was scored across five categories:

Greeting & Verification
Issue Diagnosis & Resolution
Empathy & Rapport
Compliance (IDV, Disclaimers)
Wrap-Up & Next Steps

Example Output for a Single Call:

Overall QA Score: 87%

Missed Criteria: Did not confirm customer email during IDV

Coaching Tip: Reinforce script flow for contact info confirmation

Measurable Results

Telco Support Center — 80 Agents, 20,000 Calls/Month

QA Coverage Comparison

Annual Savings & Value

Performance Improvements

0 %

Reduction in coaching time

0 %

Drop in compliance risk

0 x

Increase in QA output

0 hrs/wk

Saved per team leader

Why It Matters

Key benefits of implementing AutoScorecards

Consistent, Scalable QA

Eliminate QA subjectivity with objective, repeatable LLM scoring that ensures consistency across all evaluations.

Full Coverage

Score every customer interaction, not just a random sample. Never miss critical insights again.

Audit-Ready Evidence

Each scorecard is linked to the transcript and timestamped criteria for easy verification and compliance audits.

Customizable Domains

Aligns with your QA structure—CX QA, Business QA, Compliance QA, or VOC QA. Configure to your exact requirements.

Human-in-the-Loop

Optional override and verification workflows included. Maintain human oversight where needed.

Strategic Asset

Transform QA from a manual compliance chore into a strategic asset that drives continuous improvement.

Transform Your QA Process Today

AutoScorecards transform QA from a manual compliance chore into a strategic asset. Whether your focus is agent development, compliance assurance, or operational consistency, AutoInsights gives you the scale, precision, and speed to deliver world-class quality—across every call.