Voice Analytics for Non Contact Centers
The Next Frontier of Voice Analytics: Beyond the Contact Center For years, voice analytics lived inside the contact center — measuring agent performance, compliance, and customer sentiment. But in 2025,
VoiceBots vs Human Conversations
Measuring VoiceBoTs and Humans in Conversations The guardrails for Discovery, Build and Optimisation At CXEX, our AutoInsights platform has been measuring human conversations for over six years across Australia, South
Voice Analytics Showdown
📊 Voice Analytics Showdown: How AutoInsights Compares to Genesys, RingCentral, Microsoft Teams & More In an era where every customer interaction holds valuable insight, voice analytics is no longer a
Customer Sentiment in Distress Calls
Understanding Customer Sentiment in Distress Calls Using Advanced LLM Techniques In the world of customer support, accurately measuring customer sentiment can be a complex challenge, particularly in high-stress interactions like
AI Adoption Paradox
Navigating the AI Adoption Paradox in Contact Centers AI adoption in contact centers has been the subject of intense discussion, with promises of transformative efficiencies and substantial ROI. However, the
AutoInsights & Customer Satisfaction
What Actually Drives Customer Satisfaction—and How AutoInsights Helps You Act on It In the contact center industry, understanding what truly matters to your customers isn’t just good practice—it’s essential for