Voice Analytics for Non Contact Centers
The Next Frontier of Voice Analytics: Beyond the Contact Center For years, voice analytics lived inside the contact center — measuring agent performance, compliance, and customer sentiment. But in 2025,
VoiceBots vs Human Conversations
Measuring VoiceBoTs and Humans in Conversations The guardrails for Discovery, Build and Optimisation At CXEX, our AutoInsights platform has been measuring human conversations for over six years across Australia, South