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AutoInsights
Privacy and Identity Verification (IDV)
Secure and Seamless IDV for Banking and More
Enhance security and compliance with tailored IDV solutions designed for regulated environments
Solution Overview
AutoInsights enables post-call verification checks by automatically detecting whether mandatory identification procedures were correctly followed during customer interactions. The system validates adherence to IDV protocols and flags any deviation for compliance review.
Case Study: Banking Contact Center
Outbound Lending Campaign
Problem
In regulated sectors, every agent must confirm customer identity before discussing account details or sensitive information. However, in high-volume outbound campaigns (e.g., loan follow-ups or credit card sales), IDV adherence often varies. Manual Quality Monitoring can only check a small sample, missing potentially non-compliant interactions.
Solution
AutoInsights reviews 100% of calls and applies a customized IDV Listener designed around the client’s business rules. It returns a Pass/Fail/Review status with evidence, integrated into compliance dashboards and linked directly to the call transcript.
Outbound Lending Campaign
- IDV Outcome:
- Verified Items:
- Agent Statement:
- Pass
- Full Name, Date of Birth
- "Thanks, I can confirm your name as John Smith and your date of birth as 14 March 1987. That matches what we have on file."
ROI Example
Tier 2 Bank - 50 Agents Handling Outbound Lending Calls
1000
Average calls
per month
per month
0
%
Manual QA Coverage
(Pre-AI)
20
%
AutoInsights QA
Coverage
Coverage
$
5000
Estimated Risk
Avoidance
Avoidance
QA Coverage Comparison
Compliance Risk Avoidance
IDV Outcome Distribution
Monthly Risk Avoidance
No Data Found
Impact with AutoInsights
- Early Detection: 12 non-compliant IDV interactions flagged in the first month – none were caught by manual QA
- Estimated Risk Avoidance: Prevented 2 potential compliance incidents valued at $25,000 each
- Agent Coaching: 10 agents received retraining based on specific IDV patterns flagged.
Total Estimated ROI in 1 Year
- Compliance Risk Avoided: $50,000
- QA Cost Reduction: No need to expand QA team as volume grows
- Process Improvement: 90% reduction in time to complete QA audits
Why It Matters
Tailored to Your IDV Rules
We support different IDV requirements per campaign or vertical (KYC, AML, fraud prevention protocols).
Real-time Feedback
Output can be connected to agent dashboards or scorecards for instant feedback loops.
Audit-Ready Evidence
All IDV decisions are backed by transcript evidence and can be exported for regulator audits.
Multi-Language Support
Ideal for multilingual call centers needing IDV in English plus local dialects or languages.
Final Words
AutoInsights makes it easy to implement consistent, scalable, and secure IDV checks across all calls—whether you're running a retail bank, a superannuation fund, or an outbound sales campaign. Stay compliant, reduce risk, and empower your team with clear, actionable insights.