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Emotion & Engagement Monitoring
Track Emotional Health to Improve Performance and Retention. Understand agent and customer sentiment at scale with real-time emotion and engagement monitoring—powered by our Emotional Health Dashboard.
Emotional Health Dashboard
Stress Detection
Identify elevated stress levels in agent voices during customer interactions. Our AI detects vocal tension, pitch variations, and speech rate changes.
Engagement Levels
Measure agent engagement through vocal energy, enthusiasm, and interaction quality. Detect disengagement before it impacts performance.
Customer Sentiment
Analyze customer emotions to identify frustration, satisfaction, or confusion. Pinpoint emotionally charged interactions for coaching.
Agent Emotional Health Overview
Stress Trends Over Time
Proven ROI Results
Insurance Claims Division — 50 Agents, 10,000 Calls/Month
Agents Identified with High Stress
0
Agents
Retained
Retained
0
Calls Identified for Improvement
50
Annual
Savings
Savings
$
20
K
Emotion Diamond Framework
Our proprietary framework tracks segment-level emotional markers across every customer interaction
Cognitive Load
Measure focus
&
concentration
Uneasiness
Identify hesitation & uncertainty
Engagement
Track enthusiasm & positivity
Stress
Detect vocal tension and anxiety
Cognitive Load
Measure focus
&
concentration
Uneasiness
Identify hesitation & uncertainty
Engagement
Track enthusiasm & positivity
Stress
Detect vocal tension and anxiety
Why It Matters
Proactive Agent Support
Identify burnout risk before performance or engagement drops. Our system alerts supervisors when agents show signs of emotional fatigue.
Operational Insights
See when stressful events cluster (system outages, backlog spikes). Correlate emotional data with operational metrics for comprehensive insights.
Better Coaching
Use emotional data to tailor feedback and training. Focus coaching on specific emotional challenges rather than generic performance metrics.
Customer-Centric Improvements
Spot processes that consistently create frustration or confusion. Identify emotional friction points in customer journeys to improve experiences.
Emotion is more than a feeling—it’s a signal. AutoInsights’ Emotional Health Dashboard helps organizations create healthier workplaces, deliver more empathetic customer service, and improve both performance and retention.