R U OK? Day: Let’s Talk About Emotional Health in Contact Centers
Today is R U OK? Day — a vital reminder to check in with the people around us, especially in high-pressure environments like contact centers. At AutoInsights, we’ve spent the
VoiceBots vs Human Conversations
Measuring VoiceBoTs and Humans in Conversations The guardrails for Discovery, Build and Optimisation At CXEX, our AutoInsights platform has been measuring human conversations for over six years across Australia, South
Introducing Agent Performance Report
🧑💼 From Insight to Impact: Introducing AutoInsights’ Agent Performance Report In contact centers, coaching and performance management often suffer from a lack of timely, structured, and actionable insights. Dashboards help
Post-Call Analytics to Intent Intelligence
🔍 From Post-Call Analytics to Intent Intelligence: The Hidden Advantage In the era of AI, most businesses are rushing to implement bots, automate channels, and deploy real-time support solutions. But
Voice Analytics Showdown
📊 Voice Analytics Showdown: How AutoInsights Compares to Genesys, RingCentral, Microsoft Teams & More In an era where every customer interaction holds valuable insight, voice analytics is no longer a
Build Your Automation Roadmap
🚀 Build Your Automation Roadmap — Starting With Your Call Recordings Use post-call analytics to identify what calls to automate, when, and how — even with a small team. ✅
Customer Sentiment in Distress Calls
Understanding Customer Sentiment in Distress Calls Using Advanced LLM Techniques In the world of customer support, accurately measuring customer sentiment can be a complex challenge, particularly in high-stress interactions like
AI Adoption Paradox
Navigating the AI Adoption Paradox in Contact Centers AI adoption in contact centers has been the subject of intense discussion, with promises of transformative efficiencies and substantial ROI. However, the
AutoInsights & Customer Satisfaction
What Actually Drives Customer Satisfaction—and How AutoInsights Helps You Act on It In the contact center industry, understanding what truly matters to your customers isn’t just good practice—it’s essential for
State of Voice AI
🚀 Why Post-Call Analytics is No Longer Optional — And How CXEX AutoInsights Is Leading the Charge The 2025 State of Voice AI Report by Deepgram makes one thing crystal