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Capture the True Voice of Your Customers
Track and analyze customer calls using NPS and CSAT metrics to gain a comprehensive view of customer satisfaction and loyalty.
Transform Customer Interactions into Actionable Insights
AutoInsights transforms every customer interaction into measurable feedback, extracting signals from language, tone, and call outcomes.
100% Conversation Coverage
Go beyond surveys and track customer sentiment from every conversation, not just the vocal few.
AI-Powered Analytics
Surface both what the customer said and how they said it with advanced language processing.
Predictive Scoring
Generate accurate NPS and CSAT predictions without relying on customer surveys.
Customer Sentiment Analysis
Sentiment Distribution
NPS Score Trend
Case Study: Banking Contact Center
The Problem
A regional bank wanted to improve visibility into customer satisfaction but faced low response rates on post-call NPS and CSAT surveys (<5%).
Leadership had no consistent way of measuring customer sentiment across all channels or understanding what was driving poor loyalty scores.
The Solution
AutoInsights was deployed to analyze all inbound and outbound customer calls. The solution automatically assigned predictive CSAT and NPS scores based on tone, language, and call resolution.
The bank could now monitor trends by product, campaign, or agent and compare sentiment data to survey results.
Measurable ROI: Regional Bank Example
60 Agents, 15,000 Calls/Month
4% → 100%
Survey Coverage
38 → 51
NPS Improvement
2.3%
Customer Retention Increase
$160K
Annual ROI Estimate
ROI Breakdown
Why AutoInsights Matters
Key benefits of implementing our Voice of Customer solution
Full Coverage Without Survey Fatigue
Gain insights from every customer, not just the vocal few.
Drivers, Not Just Scores
Understand what's behind low or high satisfaction with automated theme detection.
CX Performance at Every Level
Drill down to agent, team, product, or region to address issues proactively.
Ready to Transform Your Customer Experience?
AutoInsights gives you a continuous, scalable Voice of Customer program—no surveys required. Whether you’re aiming to lift NPS, reduce churn, or improve customer lifetime value, our solution gives you a direct line to what your customers are really experiencing.