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Transform Contact Center Performance with AI-Driven Analytics
AutoInsights is a cutting-edge SaaS Speech Analytics Platform designed to revolutionize performance and quality management in contact centers. Leverage advanced AI to extract actionable insights from every customer interaction.
Tailored Solutions for Your Contact Center
Key Features
- Detailed Performance Insights: Highlights areas of strength and opportunities
- Weekly Reporting: Tracks performance trends over time
- Coaching Support: Provides actionable insights to guide agents
- Custom Metrics: Tailored to your business's specific needs
Ideal For:
- Businesses requiring tailored performance audits beyond standard reporting
- Coaching teams looking for in-depth trend analysis to enhance agent skills
Note: This solution requires customization and is not available as an Out-of-the-Box feature.
AutoQA (Media Player Auto QA Scorecard)
Efficient, Out-of-the-Box Compliance Monitoring
Key Features
- Automated Scoring: AI-driven evaluation of key compliance and performance metrics
- Quick Call Reviews: Identifies calls needing attention without listening to each recording
- Manual QA Integration: Flexibility to manually score calls when needed
- Compliance Monitoring: Highlights critical compliance elements
Ideal For:
- Businesses seeking scalable, automated quality monitoring
- QA teams aiming for rapid performance assessments without sacrificing accuracy
- Quick deployment and integration with existing systems
Which Solution is Right for You?
Call Audit
Choose Call Audit if you need deep-dive performance audits customized to your business needs.
- Customized performance analysis
- Weekly agent performance reports
- Targeted coaching support
AutoQA
Choose AutoQA if you require a fast, scalable, automated compliance tool with manual scoring flexibility.
- Quick deployment
- AI-driven automated scoring
- Manual QA integration
Ready to Transform Your Contact Center?
Explore how AutoInsights can enhance your contact center’s performance and compliance management. Let us help you find the perfect solution for your needs!