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Understanding Customer Sentiment in Distress Calls Using Advanced LLM Techniques In the world of customer support, accurately measuring customer sentiment can be a complex challenge, particularly in high-stress interactions like
Navigating the AI Adoption Paradox in Contact Centers AI adoption in contact centers has been the subject of intense discussion, with promises of transformative efficiencies and substantial ROI. However, the
What Actually Drives Customer Satisfaction—and How AutoInsights Helps You Act on It In the contact center industry, understanding what truly matters to your customers isn’t just good practice—it’s essential for
