Real-Time Analytics

  • March 3, 2025
  • rob

Why Customers Abuse?

How AI is Tackling Customer Abuse in Contact Centers: The Power of the Abuse Listener Working in a contact center is no easy task—especially in industries where customers call in

  • February 2, 2025
  • rob

Emotion vs. Sentiment Measures

Emotion vs. Sentiment Measures: Understanding the Difference and Value Customer experience (CX) and employee experience (EX) are more critical than ever for businesses aiming to build loyalty and drive growth.