Emotion vs. Sentiment Measures
Emotion vs. Sentiment Measures: Understanding the Difference and Value Customer experience (CX) and employee experience (EX) are more critical than ever for businesses aiming to build loyalty and drive growth.
Redefining Quality Assurance
AI-Driven Insights: Redefining Quality Assurance in Contact Centers Quality assurance (QA) is a critical function in contact centers, ensuring that agents adhere to compliance protocols, deliver exceptional customer experiences (CX),
Importance of Post-call Analytics
Why Post-Call Analytics is Foundational for Contact Centers In the ever-evolving world of customer experience (CX), contact centers serve as critical hubs for customer engagement. Businesses invest heavily in improving