State of Voice AI
🚀 Why Post-Call Analytics is No Longer Optional — And How CXEX AutoInsights Is Leading the Charge The 2025 State of Voice AI Report by Deepgram makes one thing crystal
Unlocking AI Potential
Unlocking AI Potential: Why Post-Call Analytics Should Be Your First Step In today’s competitive landscape, large enterprises are increasingly turning to artificial intelligence (AI) to drive efficiency, improve customer experiences,
Why Customers Abuse?
How AI is Tackling Customer Abuse in Contact Centers: The Power of the Abuse Listener Working in a contact center is no easy task—especially in industries where customers call in
Emotion vs. Sentiment Measures
Emotion vs. Sentiment Measures: Understanding the Difference and Value Customer experience (CX) and employee experience (EX) are more critical than ever for businesses aiming to build loyalty and drive growth.