AutoInsights & Customer Satisfaction
What Actually Drives Customer Satisfaction—and How AutoInsights Helps You Act on It In the contact center industry, understanding what truly matters to your customers isn’t just good practice—it’s essential for
State of Voice AI
🚀 Why Post-Call Analytics is No Longer Optional — And How CXEX AutoInsights Is Leading the Charge The 2025 State of Voice AI Report by Deepgram makes one thing crystal
Unlocking AI Potential
Unlocking AI Potential: Why Post-Call Analytics Should Be Your First Step In today’s competitive landscape, large enterprises are increasingly turning to artificial intelligence (AI) to drive efficiency, improve customer experiences,
Why Customers Abuse?
How AI is Tackling Customer Abuse in Contact Centers: The Power of the Abuse Listener Working in a contact center is no easy task—especially in industries where customers call in
Emotion vs. Sentiment Measures
Emotion vs. Sentiment Measures: Understanding the Difference and Value Customer experience (CX) and employee experience (EX) are more critical than ever for businesses aiming to build loyalty and drive growth.
The Future of Voice Technology
The Future of Voice Technology: Predictions for 2025 and Beyond The death of voice as a channel has been largely overstated over the years, and by all accounts, it will
Redefining Quality Assurance
AI-Driven Insights: Redefining Quality Assurance in Contact Centers Quality assurance (QA) is a critical function in contact centers, ensuring that agents adhere to compliance protocols, deliver exceptional customer experiences (CX),
The Evolution of Speech Analytics
The Evolution of Speech Analytics: From Manual Processes to Generative AI In the digital age, businesses generate vast amounts of voice data through customer interactions. What was once an untapped
Importance of Post-call Analytics
Why Post-Call Analytics is Foundational for Contact Centers In the ever-evolving world of customer experience (CX), contact centers serve as critical hubs for customer engagement. Businesses invest heavily in improving