It is used to analyse voice recordings or chat conversations to gather insights into customer needs, behaviours and identify areas for improvement in CX, EX and Compliance. We are passionate about helping our clients achieve their goals through innovative solutions and services. Our AI-powered CX and EX Listeners, combined with our deep expertise in data analysis and interpretation, allow us to deliver unparalleled insights into your customer and employee experience. Whether you're looking to improve your operational performance, increase customer satisfaction, optimise your employee engagement or reduce compliance risk, we're here to help. Let us partner with you to unlock the full potential of your data and drive tangible business results.